Refund policy

At Dog Over People, we want you to absolutely love your gear as much as your dog loves you (unconditionally, obviously). If something's not right, we'll make it right.

We Offer Refunds For:

Wrong item sent - We're only human (unlike dogs, who never make mistakes)
Damaged products - Arrived looking rough? That's on us, not your pup
Defective items - Quality issues we missed before shipping

Timeline: Refund requests must be submitted within 30 days of your purchase date.

How to Request a Refund:

Your order number
A photo of the issue (if applicable)
Brief description of what went wrong

We'll respond faster than your dog when they hear the treat bag open.

Important Notes:

We cannot accept returns or offer refunds for:

Change of mind or sizing issues (please check our size chart before ordering)
Items damaged due to wear, washing, or your dog's "help" with laundry
Custom or personalized products (unless defective or our error)

Care Instructions: For best long-term results and to keep your gear looking fresh through countless dog park trips, please follow the washing and care instructions on your product tag.

Policy Updates: This Refund Policy may be updated at any time. For the most current version, visit our website or contact support@dogoverpeople.org.

Questions? We're here to help. Reach out anytime - we promise we're friendlier than most people (but that's a low bar for us).

Last Updated: 1/18/26